Privacy Policy

Introduction

Welcome to WordPressMD (“WPMD,” “we,” “our,” “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use wpmdhelpdesk.com (the “Site”) and our services.

By using our Site or providing us with your information, you consent to the practices described in this Privacy Policy.

Information We Collect
2.1 Information You Provide

• Email Address: When you subscribe, request a quote, contact us, or download resources.
• Contact & Business Details (optional): Name, company, phone, project details provided through forms or email.
• Payment Information (future): If you purchase services, billing details (e.g., name, address) and payment method. All card payments will be processed by third-party payment processors (e.g., Stripe, PayPal). We do not store full credit card numbers on our servers.

2.2 Information Collected Automatically

When you visit the Site, we (and service providers) may automatically collect:

• IP address, device and browser type, operating system
• Referring/exit pages, pages viewed, time on page, and general usage data
• Approximate location (derived from IP address)
• We use cookies and similar technologies to collect some of this data (see Cookies below).

How We Use Your Information
We use information to:

• Provide, operate, and improve the Site and our services
• Respond to inquiries and provide customer support
• Send service messages and (with your consent or as permitted) marketing emails—you may opt out anytime
• Process payments and deliver purchased services (future)
• Detect, prevent, and address security or technical issues
• Comply with legal obligations and enforce our agreements

Lawful bases (GDPR/UK GDPR) where applicable include: consent, contract performance, legitimate interests (e.g., Site security, service improvement, marketing where allowed), and legal obligation.

Cookies & Similar Technologies

We use cookies, pixels, and local storage to:

• Remember preferences and improve user experience
• Analyze Site performance and usage (e.g., analytics)
• (If enabled in the future) support advertising/retargeting

You can manage cookies in your browser settings. If required by your jurisdiction, we will present a consent banner allowing you to accept/decline non-essential cookies.

Analytics, Email & Payment Providers

We may use trusted third parties to operate our business, for example:

• Analytics: e.g., Google Analytics (IP address, device info, usage).
• Email Marketing & CRM: e.g., Mailchimp, Brevo or similar (email, engagement).
• Payment Processing (future): e.g., Stripe, PayPal (billing details, limited card metadata).
• Hosting & Infrastructure: web hosting, CDN, error logging, and security tools.

These providers process data on our behalf and are contractually required to protect it and use it only for the services they provide to us.

Sharing of Information

We do not sell your personal information. We may share:

• Service Providers as described above
• Legal/Compliance: to comply with law, a subpoena, or similar legal process
• Business Transfers: in a merger, acquisition, or asset sale, your information may transfer as part of that transaction

Data Retention

We keep personal data only as long as necessary for the purposes described in this Policy, including:

• Emails and inquiry records: typically up to 24 months after last interaction unless a longer period is needed for legal/accounting reasons
• Contract and billing records (future payments): retained for the period required by tax/accounting laws
• Analytics data: retained according to our analytics provider’s default or configured retention settings

Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information, including encrypted transport (HTTPS) and secure provider integrations. No method of transmission or storage is 100% secure; therefore, we cannot guarantee absolute security.

Card Data (future): We will use PCI-DSS-compliant payment processors. WordPressMD will not store full card numbers on our servers.

Your Rights & Choices

Depending on your location, you may have rights to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your personal data (subject to exceptions)
• Restrict or Object to certain processing
• Data Portability (receive a copy in a machine-readable format)
• Withdraw Consent for processing where consent is the legal basis
• Opt-Out of Marketing at any time via unsubscribe links or by contacting us

To exercise rights, contact us at the email below. We may ask for information to verify your identity before completing your request.

Additional Disclosures for California Residents (CCPA/CPRA)

• Categories Collected: Identifiers (e.g., email, IP), internet/usage data, commercial information (future transactions), and in some cases professional information you voluntarily provide.
• Purposes: As described in Sections 3–5.
• Sources: You, your devices, and our service providers.
• Selling/Sharing: We do not “sell” personal information for money. We also do not “share” personal information for cross-context behavioral advertising.
• Sensitive Personal Information: We do not intentionally collect or use sensitive personal information beyond what is necessary to provide services (and, when applicable in the future, to process payments via third-party processors).
• Consumer Rights: Right to know/access, delete, correct, and limit use/disclosure of sensitive PI; right to non-discrimination. Submit requests via the email below. If we cannot verify your request, we will explain why.

If we ever begin selling/sharing personal information or using targeted advertising cookies, we will update this Policy and provide a “Do Not Sell or Share My Personal Information” mechanism.

11) International Data Transfers (GDPR/UK GDPR)

If you access the Site from outside the United States, your information may be transferred to and processed in the U.S. and other countries where our providers operate. Where required, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) and vendor commitments to protect your data.

Children’s Privacy

Our Site and services are not intended for individuals under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we will delete it.

Third-Party Links

The Site may link to third-party websites or services. We are not responsible for their content or privacy practices. Review their privacy policies before providing personal information.

Changes to This Policy

We may update this Policy from time to time. We will post any changes on this page with an updated “Last Updated” date. Material changes may also be communicated by email or Site notice where appropriate.

Contact Us

WordPressMD
Website: wpmdhelpdesk.com
Email: info@wpmdhelpdesk.com
Mailing Address: 17100 Highland Lane, Ruther Glen, VA 22546
Phone: +1-571-572-0415

For EU/UK residents: you can contact us via the above email to exercise your rights. If we later appoint an EU/UK representative, we will update this section.

Region-Specific Addenda

Nevada: We do not sell “covered information” as defined by Nevada law.

Canada (PIPEDA): You may request access/correction. We rely on consent and legitimate interests to process personal information.

Effective Date: October 24, 2025
Last Updated: October 24, 2025