Frequently Asked Questions

The diagnostic fee ensures we can dedicate expert time to reviewing your issue—just like an auto shop charges to examine your car. It filters out casual inquiries and helps us focus on clients who truly need our help. The good news: if the issue is fixable during the diagnostic, you pay nothing more.

Absolutely! Once we’ve completed your diagnosis and determined the root cause of your issue, we’ll outline the fix and provide a quote. If you approve the work, your $25 diagnostic fee will be credited toward your final invoice. And if it’s something minor that we can fix during the diagnostic process, we’ll fix it right away at no additional cost.

Most diagnoses are completed within 24 hours (often much sooner). For complex or multi-site problems, we may need up to 48 hours, but you’ll always be informed of our progress.

You’ll receive a full report of what’s causing the issue, how it affects your site or marketing, and a clear action plan. If you approve our quote, we’ll begin fixing your problem right away — often the same day.

Yes — if the issue is small enough to fix during the diagnostic session, we’ll do it on the spot. If it requires more time or specialized work, we’ll send a written estimate and timeline for your approval.

We specialize in fixing broken, hacked, slow, or malfunctioning WordPress sites, including:

• White screens or fatal PHP errors
• Plugin/theme conflicts
• Checkout or contact form issues
• Mobile layout and speed problems
• SEO and visibility drops
• Hacked or spam-infected sites
• Hosting, SSL, and DNS errors

If it’s connected to WordPress or your online marketing, we can fix it.

Primarily, yes — but our team also helps with SEO, Google Ads, social media, and web design. Many site problems are tied to marketing or visibility issues, and we handle all of them under one roof.

Simple issues are often fixed within hours. Larger repairs — like malware removal, redesigns, or rebuilds — may take 1–5 business days, depending on complexity. We always provide an estimated timeline up front.

We treat website outages as emergency priority. Once you submit your issue and pay your diagnostic fee, we’ll begin the diagnostic immediately and often have sites back online within the same day.

We specialize in malware cleanup and security hardening. We’ll remove the infection, patch vulnerabilities, update your plugins/themes, and help prevent future attacks. Most hacked sites are cleaned and restored within 24 hours.

No — before making any changes, we create a full backup of your site and database. Your content and data are safe throughout the process.

That’s exactly what the diagnostic is for. Many clients come to us with vague issues like “my site’s slow” or “something’s broken.” We’ll identify the root cause, explain it in plain English, and tell you exactly how to fix it.

Yes! We regularly fix checkout errors, product display issues, shipping and tax problems, and plugin conflicts on WooCommerce sites. We also optimize speed and conversions for online stores.

Definitely. WPMD offers SEO audits, Google Business optimization, and technical SEO fixes (like indexing errors, meta tags, and schema). We also help with SEM (Google Ads) for businesses that want immediate visibility.

Yes — we assist with Meta(Facebook, Instagram, Threads), Twitter, SnapChat, LinkedIn, Youtube, TikTok, Patreon, Bluesky, Twitch, XiaoHungShu and Google Ads setup, optimization, and tracking to ensure your campaigns generate results and integrate properly with your website.

Absolutely. Whether your site looks “off” after an update or the mobile version is broken, our design team can fix alignment, spacing, responsive issues, and modernize your design without a full rebuild.

This is one of the most common issues we fix. We’ll diagnose whether it’s a DNS, server configuration, SMTP, or plugin issue, and make sure your emails send reliably again.

Yes. After your repair, we can place your site on a monthly maintenance plan that includes updates, backups, uptime monitoring, and security checks — preventing future issues before they happen.

You can securely provide your temporary login credentials through our encrypted form. Once we’re done, we’ll recommend changing the password again for extra peace of mind.

Sometimes. For server-level issues (like email delivery, SSL, or PHP errors), we may need limited cPanel or hosting dashboard access. We’ll only access what’s necessary and log all actions taken.

No problem. You’ll still receive a complete diagnostic report that details what’s wrong and how to fix it. You can take that to any developer if you prefer — the $25 covers that valuable insight.

No. All diagnostic fees are non-refundable. We are confident in our team of professionals to be able to provide a quick diagnosis, and a timely fix. If you don’t agree with the repair quote, we’ll provide you with the diagnosis report, and you won’t incur any more costs.

Yes. We are open to partnerships with other Creative and Digital Agencies. We can work under your brand or communicate directly with your clients if desired. Please contact info@wpmdhelpdesk.com for more information.

You can submit a Help Request directly through our website, or email info@wpmdhelpdesk.com. We typically respond within 1 hour during business hours.

Unlike random freelancers, we’re a dedicated WordPress diagnostic and repair team. We use secure workflows, document every fix, and communicate clearly. We’re not guessing — we’re professional diagnosticians.

Absolutely! Most of our website development consists of rebuilds and migrations from site builders like Wix, Godaddy, Square, Shopify, and Blogger. Please note that not all websites can be directly integrated, but we have a professional development team that can rebuild your current site at a fraction of what a new site would cost. This is especially helpful, when you don’t have access to the hosting account or source website files.