The diagnostic fee ensures we can dedicate expert time to reviewing your issue—just like an auto shop charges to examine your car. It filters out casual inquiries and helps us focus on clients who truly need our help. The good news: if the issue is fixable during the diagnostic, you pay nothing more.

Absolutely! Once we’ve completed your diagnosis and determined the root cause of your issue, we’ll outline the fix and provide a quote. If you approve the work, your $25 diagnostic fee will be credited toward your final invoice. And if it’s something minor that we can fix during the diagnostic process, we’ll fix it right away at no additional cost.

Most diagnoses are completed within 24 hours (often much sooner). For complex or multi-site problems, we may need up to 48 hours, but you’ll always be informed of our progress.

You’ll receive a full report of what’s causing the issue, how it affects your site or marketing, and a clear action plan. If you approve our quote, we’ll begin fixing your problem right away — often the same day.

Yes — if the issue is small enough to fix during the diagnostic session, we’ll do it on the spot. If it requires more time or specialized work, we’ll send a written estimate and timeline for your approval.

We specialize in fixing broken, hacked, slow, or malfunctioning WordPress sites, including:

• White screens or fatal PHP errors
• Plugin/theme conflicts
• Checkout or contact form issues
• Mobile layout and speed problems
• SEO and visibility drops
• Hacked or spam-infected sites
• Hosting, SSL, and DNS errors

If it’s connected to WordPress or your online marketing, we can fix it.

Primarily, yes — but our team also helps with SEO, Google Ads, social media, and web design. Many site problems are tied to marketing or visibility issues, and we handle all of them under one roof.

Simple issues are often fixed within hours. Larger repairs — like malware removal, redesigns, or rebuilds — may take 1–5 business days, depending on complexity. We always provide an estimated timeline up front.

We treat website outages as emergency priority. Once you submit your issue and pay your diagnostic fee, we’ll begin the diagnostic immediately and often have sites back online within the same day.

We specialize in malware cleanup and security hardening. We’ll remove the infection, patch vulnerabilities, update your plugins/themes, and help prevent future attacks. Most hacked sites are cleaned and restored within 24 hours.